NetFortris

Formerly Fonality

Everyone in our company (5 individuals) uses NetFortris. We purchased NetFortris, when it was Fonality, along with compatible handsets after our previous phone system, a traditional landline, aged out of use.

We are a small operation and use it for inbound and outbound customer/vendor contact, and internal communication.

We use Fonality as our division's main phone system. I had used Fonality in the past and was pleased with their service. But the technology and transparency it allows aligns well with our QC processes, which was the main factor in our decision to use Fonality.

We are a kayak company and primarily use it for booking tours in our office. The softphone feature was key so we could also take calls in our shop using an USB headset. The installation was easy and straightforward. Our tech made it simple. My issues now are the subscription plan. We have the basic [plan] and the HUD does not recognize the agent location. We found workarounds by moving a call to a softphone to answer but it sometimes causes big issues for agents. As for now, it is our slow season; we can not upgrade to a call center license. We will keep working on the softphone functionality.

Fonality was signed up with Aug/Sept 2016. There was a painful setup and we finally just installed their system. It still is painfull as the setup was not clear and we had to use our own version of the SAMPLE setup to get this to work. I am working out the kinks in the system and learning more each day. The install department should be more knowledgeable in all aspects as well as the sales [department] too. The sales reps were a little pushy and actually told me several things that come to find out we could not do or they swear they did not say. Promised the world but not quite. I do like the system more and more but there are things like the mobile app that needs to improve. Especially using the app to log in or out. The next month (which was the next day) the sales rep said the promo that they were having was the best they will ever get since he had been there but turns out that since then they have offered the ultimate plan for the same price as we pay for the professional one. Which is also not right due to that ultimate hold more value. Plus, the phones that they offer for free also were better and in color display. I was also told I had to buy (to guarantee their service) their wifi router (which comes with wifi turned off - what's the point) plus it's a lower end model. But, we did not even need that due to the one we had. I also was told by the sales rep that they were never down and that next month they had their biggest outage. The system is used now throughout our company and its used to start help communicating better between departments and customers.

Small business owner, who uses Fonality services across our business in multiple locations. Business is sales driven and outbound calling and tracking are important components to the business. It is also important to have options and ability to record calls on demand when needed from tracking or review purposes. Fonality provides this functionality.

We have it with all of our brokers on it. Two of them are using just their cell phone. It allows the agents to be more mobile

Fonality is being used by my entire organization. It aids in the sales process by routing callers to the proper people, it helps to save time through the "Click to Dial" feature, it helps me manage the company through cp.fonality.com and helps my employees manage their time through the HUD. I am pleased with the level of support and the functionality of the product. I am anxious to see how it helps with telemarketing and training. In the future, I will be using the training features of being able to listen to employees' calls so I can coach them and help them to better traverse a sales call.

We use Fonality across the entire business. It fills the need for our customer service department, our alternate office location, and people that work from home.

My Fonality system is used for basic phone calls and sales call tracking. I am also able to direct incoming calls to specific people for sales or service.

Our organization uses Fonality for our infrastructure and we also recommend products to our customers. We have been very satisfied with the system and its ease of use.

We originally soft deployed Fonality to just our customer service department so that we could utilize the call center functions. After a few months, we deployed it across our entire organization. At the time we were already in need of a new PBX system (due to the growth of our company), I offered VOIP as a cost effective solution to help with analytics from our call center as well as to provide better features to the rest of our users. We also liked the user friendliness of the admin role, as it no longer requires us to use a third party contract for phone changes.

Fonality is being used by the whole company as an upgrade to a VoIP system replacing an old Panasonic PBX system from 1990s. All IT staff has had mixed experience with VoIP systems before coming to the company. Fonality was chosen based on being built on open source (specifically asterisk, to avoid closed systems with limited functionality and constantly pay to scale), what we felt were honest reviews on Reddit on performance and personal reference from someone using fonality at an smb.

We use Fonality to monitor all of our calls, measure how well some of our marketing is doing based on the phone numbers used, to IM each other in 7 separate offices, and transfer phone calls. Fonality allows us to be together when we are so separated across Central Texas. The IMs really help out our financial service representatives to get the information they need without interrupting their conversations with the customer in front of them. The live call monitoring is a great tool as well, it helps with training a lot.

We use Fonality as our primary telephone system for the entire company. It also supports our helpdesk operations so we have a call queue configured to distribute support calls.

We are a 3 attorney 8 support staff law firm that was using a 4 line PBX system that was maxed. This problem was compounded with a myriad of inefficiencies including the lack of a dynamic voicemail system, 5 local area codes with varying calling requirements and most importantly connecting clients to the attorney when they are out of the office, as well as, the inability to avoid using their personal cell number when calling clients.

We use Fonality for all outward facing employees, sales, project management, reception and customer service representatives, located in two separate offices plus a home office. It's great to have the function of a PBX, and more, but without the infrastructure that a PBX requires. Fonality has given our company and its employees the freedom to work everywhere.

Fonality is being used across the whole organization. It meets our VoIP requirements. We are able to create new users, set up extensions, and menus through the web interface. The system, as well as the phones, have worked with limited interruptions. If I ever have any issues, they are available via chat or a phone call.

I have been using Fonality for a few months now and have enjoyed the services it comes with. I have been able to integrate other CRMs with this phone system to work within each other. I would have spent twice as much going with a local provider with less features and am glad we made the switch.

We are currently using a hybrid solution with an onsite server. We have 3 different auto attendants. We have it connected using a PRI and VOIP SIP Truncks. 20+ phones are connected from outside of the office. The HUD Mobile and HUD Web keeps all users' communication in one place. The voice quality is crisp and what you want. Our old phone system (AltiGen) had terrible sound quality.

Our entire organization uses Fonality. We have remote users and use Fonality to communicate via extensions rather than calling their phone or them calling the main number as we did previously. We use the Chat module extensively and it has replaced the product we used previously. The conference line has been a tremendous benefit to us and linking that with an outside line makes it easy for us to get on calls with others outside the company. We also use the video conferencing feature (Zoom) and that has replaced another product that we used. We were always contending with each other to reserve the conference line we had before and now we each have our own. One of the features we hope to see is the ability to setup a call and have it repeat over some period of time.

Fonality is our phone system. It makes calls of all sorts simple, links into the computer, forwards to cell phones, everything you can want; except their iOS app is nonfunctional. Work at home? Check. Office? Check. On vacation? Check. Keep your cell number private, because with Fonality you can use the HUD to dial, it calls your cell, then rings out so your clients see only the number for your business, which is probably the one they have in their phone anyway.

Fonality is currently being used across our whole organization (currently 2 users). We had been using Ooma Office for the last 2+ years and it was actually a pretty decent solution for a small business like ours. We started to have some issues with call quality with Ooma and I'd been on the lookout for another solution.
We started using a CRM program (RepairShopr) that has some great integration with being able to associate inbound phone calls with our customer records and shows a live pop-up of the ticket status of the customers as they're calling. Fonality was one of the providers that supports the integration so we decided to make the switch.

We use Fonality as our main PBX for our entire company. It allowed us to be flexible with our communication. Our remote locations have seamlessly incorporated in the rest of the company's communication channels.

It is used throughout the company. It is used as a phone.